Effective Date: September 12, 2026
Last Updated: September 12, 2026

Thank you for choosing OlyRevive Independent Distributor. We appreciate your business and want you to understand our refund, return, cancellation, and replacement terms before completing your purchase.

OlyRevive is an independent distributor of OlyLife products. Orders placed through our website are submitted to OlyLife for processing, fulfillment, and shipment. Because of the administrative, logistical, and fulfillment processes involved, all customers should review their orders carefully and contact us with any questions before purchasing.

ALL SALES ARE FINAL

Except where otherwise required by applicable law or expressly provided in this Policy, all purchases made through OlyRevive are final and are not eligible for return, cancellation, exchange, or refund.

We do not accept voluntary returns or provide refunds for reasons including, but not limited to:

• Changing your mind after purchasing;
• Deciding that you no longer want or need the product;
• Ordering the incorrect product;
• Personal preferences or expectations;
• Failure to use the product;
• Dissatisfaction unrelated to a verified product defect;
• Refusal or failure to accept delivery;
• Delays outside our reasonable control; or
• Purchasing a product without first reviewing its features, specifications, instructions, or suitability for your intended use.

This final-sale policy does not limit any rights or remedies that cannot legally be waived.

WHY PURCHASES ARE FINAL

OlyRevive does not directly warehouse or ship the products offered through our website. After an order is received, we manually register and submit the order through OlyLife’s ordering system. OlyLife and its designated service providers then manage fulfillment and shipment.

Once an order enters this process, it may not be possible to recall the shipment, reverse the registration, or return the product through the fulfillment system. Returned devices may also require specialized processing, inspection, international coordination, and authorization.

For these reasons, customers are encouraged to carefully review all product information and order details before submitting payment.

REVIEW YOUR ORDER BEFORE PURCHASING

Before completing your purchase, please verify:

• The product name and model;
• The quantity ordered;
• Your full name and contact information;
• Your billing and shipping addresses;
• The total purchase price;
• Any applicable shipping charges, taxes, or other fees; and
• The product features, specifications, and intended wellness applications.

If you have questions about a product, its features, included components, operation, or the ordering process, please contact us at info@olyrevive.com before placing your order.

ORDER CANCELLATIONS

Because orders may be submitted to OlyLife shortly after purchase, we cannot guarantee that an order can be canceled or changed.

If you believe you made an error, contact us immediately at info@olyrevive.com and include your name, order number, and requested correction. We will make a reasonable effort to assist if the order has not yet been processed. However, submitting a cancellation or modification request does not guarantee that the request can be completed.

Once an order has been submitted for fulfillment or shipped, it cannot ordinarily be canceled or changed.

If we successfully cancel an order before processing, any approved refund will be returned to the original payment method. Payment-processing charges may be deducted only where permitted by applicable law and disclosed to the customer.

DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS

Our final-sale policy does not mean that customers must accept merchandise that arrives damaged, is materially defective, or is different from what was ordered.

If your product arrives visibly damaged, appears defective, contains missing components, or is not the product you ordered, please contact us promptly at info@olyrevive.com.

Please provide:

• Your full name;
• Order number;
• Purchase and delivery dates;
• Product name and model;
• Serial number, if applicable;
• A detailed description of the issue;
• Clear photographs or video showing the product, packaging, shipping label, damage, or malfunction; and
• A copy of your order confirmation or proof of purchase.

Please retain the product, all accessories, manuals, original packaging, shipping carton, and packing materials while the claim is being reviewed. Do not ship any product to OlyRevive or OlyLife unless you have received written instructions and any required return authorization.

We will coordinate with OlyLife or the applicable fulfillment or warranty provider to review the claim. Depending on the circumstances and applicable terms, the available remedy may include replacement, repair, missing-part shipment, or another remedy required by law.

Submitting a claim does not automatically establish that a product is defective or guarantee a particular resolution. Claims remain subject to verification, manufacturer requirements, warranty terms, and applicable law.

SHIPPING DAMAGE

When your order is delivered, please inspect the shipping carton and product as soon as reasonably possible.

If the package appears damaged at delivery:

• Photograph the unopened package from multiple angles;
• Photograph the shipping label;
• Document any crushed, punctured, wet, opened, or otherwise damaged areas;
• Keep all packaging materials; and
• Contact us promptly at info@olyrevive.com.

Photos and other supporting documentation may be required to submit a claim to the carrier, OlyLife, or the fulfillment provider. Discarding the packaging before the claim is evaluated may affect the ability to verify shipping damage.

NON-DELIVERY OR INCORRECT DELIVERY

If tracking information shows that your order was delivered but you did not receive it, first check the delivery location, household members, neighbors, property-management office, and any instructions provided by the carrier.

If the package still cannot be located, contact us so we can assist in requesting available delivery information or initiating an appropriate inquiry.

If an order is not shipped within the promised period, cannot be delivered, or is otherwise subject to cancellation or refund rights under applicable law, OlyRevive will provide the legally required notice, choices, or remedy.

A final-sale policy does not eliminate legal protections applicable to merchandise that is never shipped, is billed incorrectly, or is not delivered as agreed.

MANUFACTURER’S WARRANTY

Certain OlyLife devices may include a limited manufacturer’s warranty. Warranty availability, duration, coverage, exclusions, and remedies are determined by the written warranty accompanying the product or otherwise officially provided by the manufacturer.

For any device expressly sold with a one-year manufacturer’s warranty, the warranty period begins on the original purchase date unless the applicable written warranty states otherwise.

A manufacturer’s warranty generally applies only to verified defects in materials, workmanship, or operation covered by the applicable warranty. It does not create a general right to return a product or receive a refund because a customer changes their mind or is dissatisfied for a reason unrelated to a covered defect.

Warranty coverage may exclude issues resulting from:

• Misuse, abuse, or neglect;
• Accidents or physical damage after delivery;
• Failure to follow operating, care, or safety instructions;
• Unauthorized repairs, alterations, or modifications;
• Use with unapproved accessories, power supplies, or components;
• Improper storage, maintenance, or transportation;
• Normal wear and tear;
• Cosmetic damage that does not affect operation;
• Loss or theft; or
• Any other exclusion stated in the manufacturer’s written warranty.

The manufacturer or warranty provider may require troubleshooting, photographs, videos, serial numbers, proof of purchase, inspection, or return of the product before approving a warranty remedy.

Warranty claims may result in repair or replacement rather than a refund. The manufacturer’s written warranty controls if it differs from this summary.

WARRANTY-CLAIM ASSISTANCE

OlyRevive is happy to assist customers with communicating and coordinating an eligible warranty claim. However, OlyRevive does not manufacture the products and does not independently determine whether a claim qualifies for warranty coverage.

To request assistance, email info@olyrevive.com with your order information, product model, serial number, explanation of the problem, and supporting photographs or video.

Any final warranty determination is made according to the manufacturer’s written terms and claim procedures. The customer may be responsible for shipping, insurance, packaging, inspection, or other costs unless the written warranty or applicable law provides otherwise.

RETURN AUTHORIZATION

No product should be returned without prior written authorization.

If OlyLife, the manufacturer, or another authorized party approves a return or warranty exchange, the customer will receive applicable instructions and, when required, a Return Merchandise Authorization number.

The authorization number must be clearly displayed as instructed. Packages returned without authorization, sent to the wrong location, improperly packaged, or missing required documentation may be refused or delayed.

Customers should use secure packaging suitable for protecting the device during transportation. Unless instructed otherwise, customers should retain shipment tracking and proof of delivery.

REFUND PROCESSING

If a refund is approved as an exception under this Policy or required by applicable law, it will generally be issued to the original payment method.

Processing times depend on the payment provider and financial institution. After a refund is issued, additional time may be required before the amount appears in the customer’s account.

Unless required by law or expressly approved in writing, original shipping charges, expedited shipping charges, return-shipping expenses, customs charges, and similar costs are nonrefundable.

UNAUTHORIZED RETURNS AND REFUSED DELIVERIES

Sending a product back without written authorization does not create a right to a refund or exchange.

A customer’s refusal to accept a shipment, failure to retrieve a package, submission of an incorrect address, or unauthorized return does not automatically qualify the order for reimbursement. The customer may remain responsible for the purchase price and any additional shipping, storage, redelivery, return, or processing costs permitted by law.

If a package is returned to the sender because of an address error or unsuccessful delivery, contact us to discuss available options. Additional shipping charges may apply.

PAYMENT DISPUTES

We encourage customers to contact us first if there is a problem with an order. We will make a reasonable effort to review the matter and provide available assistance.

Nothing in this Policy limits any billing-dispute rights available under applicable law. However, knowingly submitting false, misleading, or fraudulent information in connection with a payment dispute, return request, shipping claim, or warranty claim may result in denial of the request and other appropriate action.

NO GUARANTEE OF PARTICULAR WELLNESS RESULTS

Individual experiences with wellness products vary. Purchasing an OlyLife product does not guarantee any particular health, wellness, performance, or personal outcome.

A customer’s failure to experience a desired or expected result does not, by itself, establish that the product is defective and does not qualify the purchase for a return or refund.

OlyLife products are not offered by OlyRevive as substitutes for professional medical diagnosis, treatment, or advice. Customers with health concerns should consult an appropriately qualified healthcare professional.

RIGHTS PROVIDED BY LAW

This Policy describes OlyRevive’s voluntary return, refund, cancellation, and replacement practices. It does not exclude, restrict, or modify consumer rights that cannot legally be excluded, restricted, or modified.

If applicable law provides a customer with a remedy that conflicts with any part of this Policy, the legally required remedy will apply to the extent of that conflict.

CHANGES TO THIS POLICY

OlyRevive may update this Policy periodically to reflect changes in business practices, fulfillment arrangements, manufacturer requirements, or applicable laws.

Changes will apply to purchases made on or after the effective date of the revised Policy unless otherwise required by law. The version displayed when an order is placed will generally govern that purchase.

CONTACT US

For questions about an order, damaged or defective merchandise, warranty assistance, or this Policy, please contact:

OlyRevive Independent Distributor
Email: info@olyrevive.com
Website: OlyRevive.com